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Understanding Your kerangwin link Terms & Conditions

When you open an account with us, you're agreeing to a set of clear rules that protect both you and the platform.

Account creation & verificationPayment & withdrawal rulesDispute resolution processRegional eligibilityAccount suspension policy
kerangwin link Understanding Your kerangwin link Terms & Conditions
GET HELP WITH TERMS

How to Contact Us About These Terms

Team online

Live Support

Reach our team Monday to Sunday, 09:00–23:00 Jakarta time, via the chat widget in your lobby. They answer questions about account rules, payment terms and dispute procedures directly.

Email Support

Send formal requests to [email protected]. Include your account email and the specific term or dispute. Responses arrive within 24 business hours.

Account Settings

Review your accepted terms and any updates in the Settings → Legal tab. You can view your account agreement history and download copies of all signed documents there.

SECURITY & DATA RIGHTS

How We Protect Your Account & Data Under These Terms

Account Security

Your password is encrypted end-to-end; we never store it in plain text. Login attempts are logged and monitored for fraud. If your account is accessed from an unfamiliar device, we send you a verification link via your registered email.

Payment Data Handling

DANA, OVO, GoPay and QRIS details are tokenised instantly; we don't retain full payment credentials. Transactions are verified by your payment provider before funds appear in your wallet.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to track gameplay patterns for security and fairness. You can disable non-essential cookies in your browser without losing account access.

Data Retention

Account data is kept for three years after closure or final withdrawal, as required by payment laws. You can request deletion of personal data after this period by emailing [email protected].

Your Data Rights

You can download your account history, deposit & withdrawal records, and game ledger anytime from Account → Downloads. You also have the right to correct or delete personal information not required for regulatory compliance.

Dispute Evidence

All game rounds, timestamps and wallet movements are logged in our database. When you file a dispute, we pull the complete transaction record and game session data to investigate within 48 hours.

Frequently Asked Questions About kerangwin link Terms

You cannot withdraw to that account, and your deposit will be forfeited if verification fails. All deposits must come from a method registered in your name. If you use a shared account, your withdrawal will be blocked and a dispute will be filed with the payment provider.

Yes, within 10 minutes of submission. After that, the withdrawal enters the bank's queue and cannot be reversed by us. If it's stuck in processing after 2 hours, contact support with your withdrawal reference and we'll investigate with GoPay, QRIS or your bank.

Minimum withdrawal is 50,000 IDR across DANA, OVO, GoPay and QRIS. Maximum per transaction is 50 million IDR; larger amounts must be split across multiple requests. Daily withdrawal limit is 100 million IDR per account.

Account verification requires a government-issued ID (KTP, passport) and a selfie holding your ID next to your face. Verification usually completes within 4 hours. If rejected, support explains why and lets you resubmit. Large withdrawals may trigger additional verification.

Open a support ticket with your account email and describe the discrepancy. Include the game round ID, timestamp and the amount involved. Our operations team reviews your game ledger and wallet logs within 48 hours and responds with findings or a correction.

Yes, accounts are closed permanently if you breach payment rules, attempt fraud, use another person's payment method repeatedly, or repeatedly violate account terms. We send a warning before closure. Closed accounts cannot be reopened; funds are returned to your last verified payment method within 30 days.

No. We share payment data only with DANA, OVO, GoPay and QRIS providers for transaction processing. Account history, game data and personal information are never sold or shared with marketers, advertisers or other platforms. You can request a full data-sharing report anytime.